Privacy Policy

Your privacy is our priority

Last updated: January 9, 2026

asistas Ltd. ("we", "our" or "asistas") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store and disclose information about you when you use our services.

What data we collect

Personal information

  • Full name
  • Email address
  • Payment information (processed via Stripe)
  • Company name (if applicable)

Usage data

  • IP address and approximate location
  • Browser type and operating system
  • Page views and actions on the platform
  • Conversations with AI assistants

Uploaded documents

  • PDF, DOCX and other documents you upload
  • Document content is processed for AI training

How we use your data

We use your data for the following purposes:

  • Provide, maintain and improve our services
  • Process payments and manage subscriptions
  • Send administrative notices and service updates
  • Respond to your inquiries and provide customer support
  • Analyze usage and improve user experience
  • Detect, investigate and prevent fraud and abuse
  • Train your AI assistants based on uploaded documents

Data security

We implement advanced technical and organizational measures to protect your data:

  • SSL/TLS encryption for all data transfers
  • Data stored in EU-based servers
  • Regular security reviews and updates
  • Access to data restricted to necessary personnel only
  • Encrypted backups

Data sharing

We may share your personal data with:

  • Service providers: Stripe (payments), OpenAI (AI processing), Pinecone (vector storage)
  • Legal purposes: When required by law or court order
  • Business transfer: In case of merger or acquisition

We do not sell your personal data to third parties for advertising.

Your rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right to access: Obtain information about your processed data
  • Right to rectification: Request correction of inaccurate data
  • Right to erasure: Request deletion of your personal data
  • Right to restrict: Limit processing of your data
  • Right to portability: Receive data in a structured format
  • Right to object: Object to certain data processing

To exercise these rights, contact us by email.

Data retention periods

  • Account data: Stored while account is active + 30 days after deletion
  • Conversation history: Stored for 12 months
  • Uploaded documents: Stored while related assistant is active
  • Payment data: Stored as required by law (6 years)

Have questions?

If you have questions about this privacy policy or want to exercise your rights, contact us:

pagalba@asistas.lt